Terms and Conditions
By accessing this website you agree to these
terms and conditions. If you do not agree to them, you may not
use this website and should leave it immediately. The www.cakesfromwales.com
website is provided solely for your personal use by Maddocks’ Cakes from Wales Ltd
You should not use this website for commercial purposes - All Trade
Enquiries should be sent to the following E-Mail address: - firstname.lastname@example.org
We may change the www.cakesfromwales.com website
and correct or update information (including product information)
on it at any time without notice.
Except in relation to the
description of products and
services available for order
from our website, we do not
guarantee and are not responsible
for the accuracy of any information
provided on the website.
We do not represent or warrant
that the material contained
in the website, any of the
functions of the website
and the server will operate
without interruption or delay
or will be error-free, free
from defects, viruses or
bugs or compatible with any
other software or material.
Accessing the website is
entirely at your own risk.
You must not transmit through
or to our website any defamatory,
threatening, obscene, distressing,
harmful or pornographic material
or material which may infringe
upon the rights of others
(including intellectual property
rights, rights of confidentiality
or rights of privacy) or
which does not comply with
all relevant laws.
From time to time the
Maddocks’ Cakes from Wales Ltd website www.cakesfromwales.com
may contain hyperlinks to Web sites operated by other parties.
Such hyperlinks are provided for your reference only. We may
not control such Web sites and are not always responsible for
their contents. Our inclusion of hyperlinks to such Web sites
does not imply any endorsement of the material on such Web
We have taken great care in presenting the
products on our website as accurately as possible. However, the
images you see will depend on your monitor's display and colour
capabilities. We are therefore unable to guarantee that the product
images you see are an accurate representation of the actual product
and packaging. Before you place an order you should read the
- Acceptance of your order
- Delivery Information
- Returns Policy
These pages form part of these terms and conditions and contain
important information about your order. By submitting an order
to us through our website, you represent and warrant that the payment
details provided on your order are valid and correct, and that
when your order is accepted and processed by us, payment will be
made in full.
If the Billing details for
your order are the same as
your Delivery address details,
by placing an order on the
website you confirm that
you are the person referred
to in the Delivery address
details. Otherwise, by placing
an order, you confirm that
you are the person referred
to in the Billing details.
Visitors under the age of
16 should not register with
this website or submit any
information to us.
Acceptance of your Order
Maddocks’ Cakes from Wales Ltd has title to, and owns, the
goods until Property passes to the Buyer in accordance with these
Terms and Conditions of Sale.
Shortly after you have placed an order with us by pressing the ‘Make
a Payment Button’ an E-Mail will be sent to you acknowledging
the exact details of your order. This E-Mail is not an order confirmation
or order acceptance from Maddocks’ Cakes from Wales
Order acceptance and the completion of the contract between you
and Maddocks’ Cakes from Wales Ltd will take place when
your order is dispatched, unless you have cancelled the order
in accordance with the Order Cancellation instructions set out
Except for goods that are made to your specifications, we do
not take payment for your goods until the order is ready for dispatch.
Specially ordered goods and goods that are made to your specifications
will be charged for on receipt by us of your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock - see Product
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description
- Failure to meet the eligibility to order criteria set
out in the Terms and Conditions
Internet orders will be confirmed by E-Mail. Should you not receive
confirmation within 9 business days, please contact email@example.com
We are closed on ALL UK Bank Holidays and ALL UK Public Holidays.
If you wish to cancel
your order please: -
a) please contact firstname.lastname@example.org
b) Return your acknowledgement
E-Mail to us stating your intention to cancel the order
It may not always be possible to stop an order from being dispatched,
as we endeavor to process orders as quickly as we can.
We accept payment
by Visa, MasterCard, Diners
Club, JCB, Switch and Solo.
Please note that Maddocks’ Cakes from Wales Ltd does not
accept cash, cheques or gift vouchers as payment online.
Prices may change and offers may be withdrawn
at any time.
All prices shown on the website are in £Sterling and are
inclusive of UK VAT, where
Product Availability / Information
If any item or items that you order cannot
be supplied, are subject to a delay or the price is higher than
that shown on your order, we will try to contact you at the E-mail
address you provided when placing your order. If we cannot contact
you or receive no response to our E-mail, we will continue to process
the remaining items on your order.
All items are subject to
availability. If, due to
it is necessary to substitute
an item, the substitute item
will be of equal or greater
value than the item that
Substitutions will only
be made with your prior consent.
Please allow up to 7 days for delivery of products
you have purchased on the www.cakesfromwales.com website.
1. UK Mainland Delivery – Gross Weight up to 1 Kilo:
There is NO CHARGE for postage
and packing on orders sent to
a single UK mainland address.
2. Non UK Mainland Delivery:
- Gross Weight up to 1 Kilo:
(Includes: Northern Ireland,
Channel Islands, Isle of Man
and the Scottish Isles)
A charge of £4.50 will
be made to cover postage and
packing on orders sent to European
countries outside the UK.
3. UK Mainland / Non
UK Mainland Delivery of Large
/ Bulky Goods – Gross
Weight 1 Kilo and over
Large and bulky goods are subject
to additional carriage charges
and delivery times may vary and
therefore we are unable to quote
a standard delivery charge online
for orders over 1kg.
Our Services Department will
contact you to advise you of
the delivery charge before the
order is dispatched.
Delivery times will vary according to destination.
Large and bulky goods are subject to additional carriage charges
and delivery times may vary and therefore we are unable to quote
a standard delivery charge online for orders over 1kg.
Our Services Department will
contact you to advise you
of the delivery charge before the order is dispatched.
shall be effected by Maddocks’ Cakes from Wales
Ltd in accordance with Incoterms
- Incoterms means the international
rules for the interpretation of trade terms of the International
Chamber of Commerce in force
at the date the Contract
is made. Unless the context otherwise
requires, any term or expression
which is defined in or given
a particular meaning by the
provisions of Incoterms shall have the same meaning in these
If there is any conflict
between the provisions of
Incoterms and these Conditions, the latter shall prevail.
We reserve the right to withdraw international
delivery at anytime.
Where the Goods are to be
delivered in instalments,
each delivery shall constitute a separate contract and failure by Maddocks’ Cakes
from Wales Ltd to deliver any one or more of the instalments in
accordance with these Conditions
or any claim by the Buyer in respect of any one or more instalments shall
the Buyer to treat the
Contract as a whole as repudiated.
If the Buyer fails to take delivery of the Goods or fails to
give Maddocks’ Cakes from Wales Ltd adequate delivery instructions
then, without prejudice to any other right or remedy available,
Maddocks’ Cakes from Wales Ltd may:
- Store the Goods until actual delivery and charge
the Buyer for the reasonable
costs (including insurance) of storage; or,
- Sell the Goods at the best price readily obtainable
and (after deducting all
reasonable storage and selling expenses) account to the
Buyer for the excess over the
- Charge the Buyer for any shortfall below the
Price under the Contract.
International deliveries may be subject to
import controls and other regulations imposed by the Government
of the country of destination specified in your order. Before you
place an order you MUST ensure that there are no Import Regulations
governing or preventing import of the goods into the country of
destination specified in your order.
Any such charges or other loss whatsoever and howsoever caused
as a result of your failure to carry out the necessary checks
must be borne by you as they are entirely beyond the control
of Maddocks’ Cakes from Wales Ltd.
We cannot be held accountable for delays in delivery due to
the exercise of such import controls and other regulations.
International deliveries may
be subject to import duties and taxes, levied once the products
reach their destination. Any such charges must be borne by you
and are beyond the control of Maddocks’ Cakes from Wales
Ltd. Packages may also be subject to opening and inspection by
local customs officials and therefore Maddocks’ Cakes from
Wales Ltd cannot guarantee the condition in which the package
may arrive. For further information please contact your local
We cannot be held accountable
for delays in delivery due
to Customs Clearance.
Risk of damage to or loss of the Goods shall
pass to the Buyer in accordance with the Incoterm agreed between
the Buyer and Maddocks ’ Cakes from Wales Ltd.
Maddocks’ Cakes from Wales Ltd is committed
to ensuring your Internet shopping needs with us are met through
a quality service. In the unlikely event that you are not entirely
satisfied with your order, the statements that follow explain what
you can do and expect from us.
An unsatisfactory item.
Please tell us why you are
not satisfied; if we agree we will do all we can to improve
and we will be happy to make you a refund for the value of
the goods with a deduction for postal charges. Or we will resend
your order with amendments for which we reserve the right to
re-charge for packaging and postage costs.
To make a complaint
Please make your complaint
in writing by e-mail to the address shown in the ‘Contact
us’ section of this web site.
Maddocks’ Cakes from Wales Ltd e-mail, Telephone, and
Postal address can be found at the Contact us section of this
web site. ‘click’ on Contact Us.
All website design, text, images and graphics
and the selection and arrangement thereof on our website(s), is
the copyright of Maddocks’ Cakes from Wales Ltd.
Permission is granted to
electronically copy and to
print portions of our website(s)
for the sole purpose of placing
an order through Maddocks’ Cakes
from Wales Ltd, or to use
our website(s) as a shopping
Any other use of materials
on our website(s), including
reproduction for purposes
other than those noted
above, modification, distribution
or republication any part
of it without the prior
written permission of Maddocks’ Cakes
from Wales Ltd is strictly
The names, images and logos identifying Maddocks’ Cakes
from Wales Ltd, or third parties and their products and services
are subject to copyright, design rights and trade marks of Maddocks’ Cakes
from Wales Ltd and/or third parties.
Nothing contained in these
terms shall be construed
as conferring by implication,
estoppels or otherwise any
licence or right to use any
trademark, patent, design
right or copyright of Maddocks’ Cakes
from Wales Ltd, or any other
Liability and Indemnity
We do not exclude or limit our liability or
the liability of any other person for death or personal injury
resulting from our or their negligence or for fraudulent misrepresentation.
Except as set out above and in relation to our contractual obligations
to supply goods and/or services following acceptance of orders
placed on our website, neither we nor any of our agents, affiliates,
directors, employees or other representatives will be liable in
contract, tort, negligence or otherwise for any loss or damage
whatsoever in any way connected with your use of the website.
We shall not be liable for
any indirect, or consequential
loss of whatever nature,
including damage to software
or hardware, loss of data,
damage for loss of business,
loss of profits, or any other
indirect or consequential
loss arising out of or in
connection with your use
of the website (including
without limitation, any such
loss arising out of or in
connection with any order
placed on the website, whether
or not accepted by us).
You agree to indemnify us
and our agents and officers,
directors and employees,
immediately on demand, against
all claims, liability, damages,
costs and expenses, including
legal fees, arising out of
any breach of these Terms
and Conditions by you.
We may terminate your use
of the website immediately
if we consider that you have
breached these Terms and
The website is controlled and operated in the
UK. These Terms and Conditions and all matters connected with any
order you place via our website are governed by English law and
you agree to submit to the exclusive jurisdiction of the English
courts in relation to all matters connected with or arising out
of the website or any order you place on the website.
Data Protection and Privacy Statement
We are committed to protecting your privacy
online. Please read this section carefully. Internet shopping on
our Shopping Mall will require you to provide us with your name
address and other information relevant to successfully complete
your purchase order.
Personal information provided
to us by you will be held by Maddocks’ Cakes from Wales Ltd
we will not share this information with third parties except if
required to do so by Law.
Occasionally we may contact
you by e-mail to advise you about our products and promotions.
If you do not wish to be contacted
please refer to the ‘Account’ section of ‘ Shopping
Mall’ where you can adjust your contact detail.
Please be assured that your personal information will only be
used to ensure your orders and requirements are met efficiently
within a safe and secure environment. We request you to keep
secure any user names and passwords issued to you for your use
on our web site.
Should you have any further
enquiries, please make contact. See our contact detail ‘click’ on ‘Contact
If any of these terms and conditions
is invalid or unenforceable, the remainder of these Terms and Conditions
shall continue to have full force and effect.